Shipping, Return & Refund Policy

1. Shipping & Delivery Policy

• Orders are generally delivered within 2–4 business days after order confirmation.
• Customized, bulk, project-based, or made-to-order products may require additional processing time. The applicable delivery timeline will be communicated at the time of order confirmation.
• Our team or logistics partners may contact customers to coordinate delivery and provide delivery updates.

2. Installation Services

• Where installation is included with the order, installation will be coordinated at the time of delivery.
• Installation availability may depend on the product and order requirements.

3. Return Policy

Return requests must be raised within 7 days of delivery.

Ryan Office Systems accepts returns for defective and non-defective products, subject to the return conditions described in this policy.

Returns or replacements may be considered in the following cases:

• Product damaged during transit
• Wrong product delivered
• Manufacturing defect verified by our technical team
• Eligible non-defective return requests, subject to the conditions and applicable charges described below

Customers should contact us as soon as an issue is identified and provide relevant photographs, videos, order details, or other information required to evaluate the request.

4. Return Conditions

For an approved return or replacement:

• The product should be unused and in its original condition, where applicable.
• Proof of purchase or order details may be required.
• Clear photographs or videos of the product or reported issue may be required.
• Customers must receive return instructions from Ryan Office Systems before sending a product back.
• Products that have been used, installed, modified, or damaged due to improper handling may not qualify for return or replacement.

5. Customized & Made-to-Order Products

• Customized or made-to-order furniture is generally non-returnable because it is produced according to specific customer requirements.
• However, such products may be considered for replacement or another appropriate resolution if they are delivered damaged, have a verified manufacturing defect, or are materially different from the confirmed order specifications.

6. Return Shipping Charges

• For returns caused by a verified product defect, transit damage, or an incorrect product supplied by Ryan Office Systems, the applicable return or replacement logistics will be coordinated by the company.
• For eligible non-defective returns, the customer is responsible for applicable return shipping, handling, or restocking charges.
• Any applicable charges will be communicated at the time of return approval.

7. Return Method

• Approved returns may be arranged through courier, logistics pickup, or another suitable return method depending on the product and circumstances.
• Customers should not send products back without receiving return instructions from Ryan Office Systems.

8. Replacement Policy

• Where a replacement request is approved, Ryan Office Systems will coordinate the replacement according to the nature of the issue and product availability.
• Replacement timelines may vary depending on product availability and order requirements.

9. Refund Policy

• Where a refund is applicable, it will be processed after the return has been received, inspected, and approved.
• Approved refunds are generally processed within 7–10 business days.
• Refunds may be issued through the original payment method or another appropriate payment method, depending on the circumstances.

10. Order Cancellation

• Cancellation requests should be submitted as soon as possible after placing an order.
• Cancellation may be possible before production, customization, or dispatch begins.
• Once production, customization, or dispatch has started, cancellation may not be possible.
• Any applicable cancellation conditions will be communicated during order confirmation.

11. Contact & Customer Support

For shipping updates, return requests, replacement assistance, refund-related questions, or other service-related queries, please contact us: